PLEASE NOTE THAT THESE TERMS AND CONDITIONS COVER BOTH BIG MAN TEA LIMITED INFORMATION WEBSITE AND THE BIG MAN TEA LIMITED ONLINE SHOPPING SERVICE PROVIDED WITHIN PLEASE READ THESE TERMS AND CONDITONS CAREFULLY BEFORE CONTINUING TO USE THIS WEBSITE. THE TERMS AND CONDITIONS REGULATE YOUR USE OF THE WEBSITE AND ALL MATERIAL WITHIN IT. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

1. By accessing and using this website, you are agreeing to be bound by the terms and conditions of this website as detailed herein. If you do not wish to be bound by the terms & conditions, you may not access or use the Website.

2. You are responsible to insure that all details given to us during a transaction is accurate and that the means of payment are your own. It is your responsibility to ensure that no other parties can access your computer or access our site on your behalf.

3. Your order will be accepted and processed on the basis that a successful payment has been made. Successful payment means Big Man Tea Limited being in receipt of cleared funds prior to the goods being dispatched. Please ensure that your payment is in Pounds Sterling and is for the correct amount – if not, your application will be rejected.

4. If the item ordered is out of stock or unavailable for any reason, you will be notified by e-mail as soon as possible after placing your order.

5. While we make every effort to ensure the accuracy of the pricing and availability information on the Website, there may be occasions when these are not up to date and we reserve the right to change them without notice.

6. Big Man Tea Limited will take all reasonable care, insofar as it is in their power to do so, to keep the details relating to you secure, but in absence of negligence on their part, they cannot be held liable for any loss you may suffer if a third party procures unauthorized access to the details referred to.

7. Big Man Tea Limited will not be liable to you or any third party, for any loss suffered thereby should a product be withdrawn from the website.

8. Should you be in receipt of the goods ordered and feel that the quality is below standard, the goods ordered must be returned up to seven days. We will accept the returned goods at our discretion and offer a full refund as appropriate.

Big Man Tea Limited can be contacted at:

Big Man Tea Limited

18a Academy Street

Coatbridge

Lanarkshire

Scotland

ML5 3AU

9. Big Man Tea Limited makes no warranties whether expressed or implied in relation to the accuracy of the information on this website. However, the terms and conditions will not limit your rights under Scottish Law.

10. The terms and conditions shall be governed by, and construed in all respects in accordance with the Law of Scotland and, for the benefit of Big Man Tea Limited, you irrevocably submit to the exclusive jurisdiction of the Scottish Courts.

Delivery Information

Delivery is made first class with Royal Mail. We aim to dispatch products as quickly as possible, usually within three business days of ordering. As you will understand, we accept no responsibility for delays in the postal system. 

Returns Policy

Returns are accepted at our discretion on faulty goods only. If you are unhappy with a product please contact us by email before taking action.